You have stand-alone card terminals
Stand-alone card terminals are a common reason for cash register failure. This means that the staff themselves have to enter the amount manually before taking payment. And we all know how easy it is to press the wrong button. A beer that cost 89 becomes 8.9 and the customer has suddenly paid far too little. But even though only 8.9 is deducted from the customer’s card, 89 will appear on the z-report and in the accounts. In other words, it will be a diff.
If the card terminals are linked to the cash register, staff do not have to enter the amount manually – it is automatically sent from the cash register to the card terminal. Here it is important to pay attention that the integration itself works properly. Just because the card terminal integrates with the POS doesn’t automatically mean it’s better than one that doesn’t.
If the connection between the card terminal and the cash register is poor, you may end up with the bill remaining in the cash register, even though the transaction has been completed at the card terminal. The staff then has to throw the bill – and that’s never good for the end of the day! The difference is a fact. So make demands on your POS card terminals, the connection must not be a hassle.
What happens when the cash register system reduces the lunch queue and increases the average bill? Read more about it here.
You become a victim of internal theft
Internal theft is also a common cause of cash flow problems – sad but true. A customer buys a beer in cash and the staff presses the button that opens the cash box instead of the one where you pay. And the money ends up in your pocket instead of the cash register. It also happens that the staff invites the friends for an extra drink (saying that it is “on the house”), or “forgets” to charge a quarter of the bill. Fun for friends – bad for business.
The risk of internal theft can be minimised by setting special permissions for users at the checkout. Should anyone be allowed to throw a note and remove items or should only the restaurant manager do that? Personal logins make it possible to keep track of who does what with the cash register.
This is a fairly common feature that many systems have, but it can be tricky to get started using it. We’ve said it many times but we’ll say it again – today’s POS systems are great, but complex! Ask your supplier about the features and ask for a briefing. You have the right to receive all the information and advice you need.
How to protect your cash register against diffs
- Use a POS system that has POS-linked card terminals
- Ensure good quality integration between cash register and terminal
- Set special permissions for cash register users