Having to go to the bar and queue to pay after a lovely dinner is not a super-charming experience for your guests. Or that it takes a hundred years for a company to pay because they want to pay individually. And what happens if the cash register crashes and you...
The most common mistake waiters make is to talk instead of listening – to take up time instead of giving the guest time. Simply wanting to sell instead of meeting the guest’s needs or solving their problems. Successful waiters are those who see, hear and...
The restaurant industry has become more and more aware of ecology. There are several fully organic restaurants in Sweden, and as diners increasingly demand and question raw ingredients in restaurants, more people need to start thinking along the same lines. We met...
Often, there’s something that messes things up at least a little bit for the guest during a restaurant visit. It may be that a particular dish that the guest has checked on the online menu is no longer available. Or that the waiters missed something in the order...
Today, we are used to being able to book a table online, order food via an app and pay by card when we are still sitting at the table. But it certainly hasn’t always been like that! In the early 1900s, for example, it was relatively common for workers to receive...
Are you a restaurateur and feel hit? You should! You are responsible for the success of your restaurant and the high level of service provided by your wait staff. It’s usually your wait staff that keeps your guests coming back to your restaurant. But what is an...
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